/// Purchasing Units ///
Points purchased are refundable in cases of provider/processor error and upon cardholder request.
Points purchased will expire 90 days upon the original purchase date. In order to obtain a refund or exchange, please provide your correct e-mail/mailing address to Capsule
It will not be liable for claims of non-receipt of merchandise that was a direct result of an incorrect e-mail/mailing address provided to Capsule The customer is responsible for providing a correct/valid e-mail address.
/// Fraudulent Credit Card Charge(s) or Fraudulent Claims ///
All requests to reverse and/or negate charges are investigated by our Technical and Legal Departments.
If a fraudulent claim of unauthorized card usage is made, Capsule reserves the right to report this activity to the customer’s bank. This report may result in cancellation of card services, have a negative impact with credit reporting agencies and/or create possible criminal charges that can be filed against the customer.
Capsule reserves the right to modify this Refund Policy at its discretion and/or in any case where it believes a customer is abusing the Refund Policy. Any such revision or change will be binding and effective immediately after the revised Refund Policy is posted on Capsule Web sites.
The customer agrees to periodically review the Capsule Web sites, including the current version of the Refund Policy. The Refund Policy is made available on Capsule Inc. Web sites.
It is the card member’s obligation to review the Refund Policy for any such revisions.